What impressed me was that he rang, asked the questions, stuck to his guns & got a result...the key part for me was the acknowledgement from the IRS employee that:
1. it's possible,
2. this is how to do it &
3. contact each other group/department as to how to do it according to their own internal procedures...
Regardless of mistakes, he got what he set out to do...in other words, it's all about intent :D
Printed copy · Anthology Volume 3, page 17Printed copy from The Tender For Law Anthology, Volume 3, page 17 (printed 13 June 2014). Added by this site; not part of the Facebook export.