Well Rick looks like your in luck being it that bank ! I watched some videos in retards to HSBC, I will see if I can find them here is one from the US. http://www.nytimes.com/2013/01/19/business/hsbc-will-pay-249-million-to-settle-foreclosure-review-case.html?_r=0
Printed copy · Anthology Volume 4, page 284Printed copy from The Tender For Law Anthology, Volume 4, page 284 (printed 13 June 2014). Added by this site; not part of the Facebook export.